How we work

Six stages, one fixed price, no surprises.

This is exactly what happens between your first call and the day your site goes live — and who you will be dealing with at every step. Most projects take four to eight weeks, depending on how quickly content comes together.

01 —
Usually within two working days of your enquiry

Discover

A conversation, not a questionnaire
A phone call or a visit, usually under an hour. We ask what the website has to do for the business, who the customer is, what they ask before they buy, and what has not worked before. You get a straight opinion on whether you need a new site at all.
02 —
Within a week of the discovery call

Define

Scope and price, in writing
A one-page proposal: the pages, the features, what is included, what is not, the fixed price and the three payment stages. Nothing starts until you have agreed it. If you need to compare it with other quotes, it is written to make that easy.
03 —
One to two weeks

Design

Layouts against your real content
We design the key pages with your actual words and images, not lorem ipsum, so you can judge how the site will really read. Two rounds of changes are included. You approve the design before any build begins; the second payment stage follows.
04 —
Two to three weeks

Build

WordPress you can edit yourself
The approved design becomes a live WordPress site on our UK hosting: fast, accessible, with the search foundations and the technical files Google and AI search read. You can see it at a private address throughout and comment as it grows.
05 —
One week

Launch

Tested, then live, then handed over
Every page, form and link is tested on real phones. Redirects from the old site are in place so you lose no rankings. We go live, then run a training call so you can edit the site, and hand over every login. The final payment stage is here — the site is yours outright.
06 —
Ongoing

Improve

Looked after, and still improving
Three or six months of aftercare are included depending on the tier. After that, a monthly care plan keeps the site hosted, updated, backed up and monitored — month to month, cancel any time — and we keep improving what wins you work.

What you can hold us to.

01 —

Fixed price, written down

The number in the proposal is the number on the invoice. Anything outside scope is quoted separately before it is done.
02 —

Same people throughout

Chris quotes, designs, builds and answers the phone. No account manager, no hand-off to a junior you have never met.
03 —

You own everything

Domain, hosting, files, database and every login are in your name. Leave whenever you like and take it all with you.

Questions about the process.

Four to eight weeks for most projects. The variable is nearly always content — if your words and photographs are ready, we are at the quick end.

An hour for the discovery call, decisions within a few days at each approval point, and your content: text, photographs, logo, any brand guidelines. We give you a page-by-page guide for the text.

Yes. The site lives at a private staging address from the start of the build and you can look and comment at any time.

Small changes are covered by the aftercare period, then by the care plan. Bigger changes are quoted in writing, like everything else.

Ready when you are.

Get a fixed quote, or start with a free review of the site you have. Either way you hear from Chris.

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